Last Updated: June 19, 2026
Customized Services
All services provided by Zylo System are customized to each client’s specific requirements. Because work is tailored to individual projects, refund eligibility depends on the stage of project completion and the specific circumstances of the request.
Before Work Begins
If a client requests a cancellation before any work has started and before the agreed project start date, a full refund may be issued minus any non-refundable third-party costs already incurred (such as domain registration, hosting setup fees, or software licenses purchased specifically for the project).
After Work Begins
Once work has commenced, refunds are calculated based on the percentage of work completed. Completed milestones, delivered assets, and time invested are deducted from the total project cost. Any remaining balance may be eligible for refund at Zylo System’s discretion.
Completed Milestones
Work that has been completed, delivered, and approved by the client is considered final and is not eligible for refund. This includes approved design concepts, developed features, published content, and delivered files.
Third-Party Costs
The following third-party costs are non-refundable once incurred:
- Domain name registration fees
- Web hosting setup and subscription fees
- Software licenses or subscriptions purchased for the project
- Third-party plugin or theme purchases
- Advertising spend paid directly to advertising platforms
- Payment processing fees charged by payment providers
Monthly Services
For ongoing monthly services (such as SEO management, social media management, or website maintenance), clients may cancel at any time with written notice. Cancellations take effect at the end of the current billing period. No refunds are provided for partial months of service already rendered.
Advertising Services
For paid advertising management services, the management fee is separate from the advertising budget. Advertising budgets are paid directly by the client to the advertising platform (Google, Meta, etc.) and are not refundable through Zylo System. Management fees are refundable only for the portion of the month during which services were not provided.
Refund Requests
All refund requests must be submitted in writing through our official contact channels. Requests should include the invoice number, project details, and reason for the refund request. We will review each request and respond within 5-7 business days.
Review Period
Clients have a specified review period (as outlined in their service agreement) to request revisions or report issues with delivered work. Refund requests based on dissatisfaction must be submitted during this review period and must include specific, documented concerns.
Approved Refunds
If a refund is approved, it will be processed within 10-14 business days using the original payment method. Payment processing fees charged by third-party payment providers are non-refundable.
Chargeback Communication
If you have concerns about a charge or service, please contact us directly before initiating a chargeback with your payment provider. We are committed to resolving disputes fairly and transparently. Chargebacks may result in suspension of services and may affect future service eligibility.
Contact Information
For refund or cancellation inquiries, please contact us through the information provided on our Contact page. Include your invoice number and detailed explanation of your request.