Last Updated: June 19, 2026
Project Timelines
Each service agreement includes an estimated project timeline based on the scope of work, complexity, and client responsiveness. Timelines are estimates and may be adjusted if project requirements change or if client delays occur.
Project Start Date
Projects officially begin after payment confirmation and receipt of all required materials from the client (such as content, images, branding assets, and access credentials). The project start date is confirmed in writing.
Milestone-Based Delivery
Most projects are delivered in phases or milestones. Clients receive deliverables at each milestone for review and approval. Progress to the next phase depends on client approval of the current milestone.
Client Responsibilities
To ensure timely project completion, clients are responsible for:
- Providing accurate and complete project requirements
- Supplying necessary content, images, and materials
- Granting access to required accounts or platforms
- Responding to requests for feedback within agreed timeframes
- Approving milestones in a timely manner
Delays and Extensions
If client delays (such as late content delivery or delayed feedback) extend the project timeline, the completion date will be adjusted accordingly. Extended timelines do not affect the agreed project cost unless additional work is requested.
Revisions and Changes
Each service agreement specifies the number of revision rounds included. Revisions must be requested during the designated review period and must be within the original project scope. Additional revisions or scope changes may incur additional fees.
Final Delivery
Upon project completion, clients receive all agreed deliverables, including final files, access credentials, and documentation. Clients have a specified review period to report any issues or request final adjustments.
Post-Delivery Support
Post-delivery support terms are outlined in each service agreement. This may include a limited period of technical support, bug fixes, or minor adjustments. Ongoing support beyond this period may require a separate maintenance agreement.
Ownership Transfer
Upon full payment, ownership of the final deliverables transfers to the client as specified in the service agreement. Zylo System retains the right to display completed work in our portfolio unless otherwise agreed.
Service Guarantees
We guarantee that all work will be completed according to the specifications outlined in the service agreement. If deliverables do not meet the agreed specifications, we will make necessary corrections at no additional cost during the review period.
Third-Party Dependencies
Some services depend on third-party platforms or providers (such as hosting services, payment processors, or advertising platforms). Zylo System is not responsible for delays or issues caused by third-party service disruptions.
Contact for Support
For questions about service fulfillment or project status, please contact your assigned project manager or reach out through the information provided on our Contact page.